Empowering GCCs to adapt, innovate, and lead in an AI-powered future.
Join top industry minds for a deep dive into AI-led strategies and the transformation of GCCs into global innovation hubs.
glimpses from the inaugural edition of Fourthwards by Galent
Unlocking Value Arbitrage Through AI in India’s GCCs
Nearly 87% of Fortune 1000 CXOs believe an AI strategy is essential for achieving scale and differentiation. Yet, only 20% of enterprises have adopted AI, and less than 17% possess a defined AI roadmap. This gap presents a critical opportunity for GCCs:
How can GCCs align AI strategies with their parent organizations?
What does a Gen AI roadmap look like in real-world execution?
How can GCCs leverage disruptive technologies for tangible business outcomes?
Our Speakers
Franciso D’Souza
Co Founder, Cognizant
A visionary leader in the global technology landscape, Francisco has played a key role in shaping the evolution of IT services and digital transformation. His insights into AI and GCC strategy will offer a compelling roadmap for organizations navigating change.
Sumeet Chabria
CEO, ThoughtLinks & ex Global COO, Bank of America
With extensive experience leading global operations and driving innovation, Sumeet brings a wealth of knowledge on how AI can redefine the role of GCCs and accelerate business transformation.
Ashwin Bharath
CEO, Galent
Ashwin will anchor the discussion, bringing together perspectives on AI, innovation, and GCC evolution to create a highly interactive and insightful roundtable.
Galent Launches ‘Fourthwards’ Series on AI’s Role in Enhancing GCC Value
Galent kicked off its Fourthwards series, exploring how AI can elevate the value-driven ecosystem of Global Capability Centers (GCCs). The roundtable sessions, held in Hyderabad and Bangalore, were led by Francisco D’Souza, Sumeet Chabria, and Ashwin Bharath, bringing together leaders managing over 2 million employees across 12+ Fortune 200 and 25+ Fortune 500 companies. The discussions gathered executives from seven of the world’s top banks, leading retailers, technology and IT services giants, automotive and aerospace pioneers, pharmaceutical and healthcare powerhouses, and media and entertainment leaders, fostering high-impact conversations on AI, digital transformation, and the evolving role of GCCs.
Leaders shared a positive outlook on GCC growth in India, highlighting their expanding role in tech and R&D. While they recognize the transformative potential of Gen AI and Agentic AI, they acknowledge current adoption remains limited and stress the need for outside-in perspectives and targeted industry collaboration to drive collective success.
Key Takeaways
1
GCCs as Core Drivers
GCCs are evolving beyond service and operational hubs, becoming core enablers of enterprise strategy.
2
Unique Ecosystem Advantage
GCCs offer top talent, scale reskilling capabilities within collaborative, collocated environments that is hard to replicate in enterprise HQs.
3
Leadership in Tech & AI
GCCs play a critical role in technology, R&D, data, analytics, and AI/ML, making significant contributions to enterprise innovation.
4
Guarded AI Optimism
While AI presents tremendous potential, leaders emphasize the importance of responsible adoption and continuous reskilling.
5
Data as a Key Asset
Continued investment in a strong digital core and advanced data & analytics capabilities are a must for scaling AI effectively.
6
AI Must Drive Outcomes
Success with AI isn’t about adopting new tools—it’s about delivering real business and financial impact.
7
Reinvention Over Reengineering
AI demands a fundamental shift in processes, not just incremental improvements.
8
Evolving Roles
SDLC and TDLC may see major disruptions, requiring a shift toward product ownership and engineering-led approaches.
A Defining Moment for GCCs
A defining Moment for GCCs
At Galent, we believe Gen AI & Agentic AI will open far more doors than they will close. However, true success requires GCCs and enterprises to work as one.
AI adoption is accelerating at unprecedented speed. When the shift happens, GCCs must lead the charge—not play catch-up. The same holds true for the IT services industry.
The time to act is now.
Connect with us: www.galent.com
#Fourthwards
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